Shipping & Returns
Shipping & Returns
Receipt of order confirmation does not signify our acceptance of your order, and it does not constitute confirmation of our offer to sell.
THE SECRET BROW CLUB reserves the right to accept or decline an order, for any reason, even if Order Confirmation has been sent.
THE SECRET BROW CLUB has the right to supply less than the ordered quantity, without providing notice, even if Order Confirmation has been sent. Your payment will be adjusted accordingly to the amended total.
Order must obtain pre-approval with an acceptable method of payment prior to shipping.
THE SECRET BROW CLUB reserves the right to request additional verifications and information before accepting any order.
If you wish to cancel your order, we will be happy to accommodate only if the order has not been shipped.
If payment has already been made, we will gladly refund the amount charged by the method in which it was originally paid.
THE SECRET BROW CLUB reserves the right to refuse order cancellation, or a cancellation fee will be charged equal to the actual cost of shipping to and from the original order destination, in the event that the order has already been dispatched, and only if we are able to request the return of the package from the courier company.
Payment can be made by Credit/Debit Card.
All Credit/Debit CardPayments will state The Secret Brow Club as the receiver of monies taken from this site on your Bank Statement.
Credit Card options include Visa and MasterCard. All payments made by Credit Card will have a pre-authorisation check to ensure sufficient funds are accessible and to confirm legitimacy of payment method.
These funds will be frozen and the full amount charged will be taken out once the order has been despatched.
Once the order has been released, you are responsible to check the order and inform THE SECRET BROW CLUB of any damages or faults within 2 working days.
Orders will be delivered to the Shipping Address that is stated in the Order Process. Please check this information is correct, as THE SECRET BROW CLUBwill take no responsibility for delivery to an incorrect address and/or any losses that may occur as a result.
Please retain your original receipt as proof of purchase.
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong selection. You can choose between a refund or exchange where goods are faulty and cannot be repaired, wrongly described, different from a sample shown to you or don’t do what they are supposed to do.
Returns must be made within 14 days of delivery, except when an item is faulty and covered by a warranty period.
All returns must be in original condition, unopened and unused (unless faulty).
THE SECRET BROW CLUB Gift cards and promotional codes cannot be returned or exchanged and cannot be applied to exchanges.
It is the customer’s responsibility to retrieve any items that THE SECRET BROW CLUB deem to be in unacceptable condition (unless faulty) or outside of the mentioned timeframe.
THE SECRET BROW CLUB will not pay to return items in unacceptable condition.
Once THE SECRET BROW CLUB receives your returned item and deem it to be in an acceptable condition (unless faulty), we will happily refund or exchange it.
When placing an order on THE SECRET BROW CLUB Website, you accept all freight charges and associated return costs if your parcel is returned to our UK Business Address.
This includes if delivery is denied due to any local customs charges or are unable to receive the delivery.
Promotional Offers and their Limitations
By using a promotional code, you agree to understanding the terms and conditions stated below.
All promotional codes, offers and discounts advertised online are for online use only and are valid for the specified time frame only. All promotional codes are one time use only unless otherwise stated.
All promotional one time only codes must be used in their entirety in a single purchase.
For promotions where one or more items are required to be purchased to receive a discount on a second item, the discount will be applied to the equal or lesser valued item.
Promotions requiring a minimum order amount will not include charges for shipping and credits for gift cards in the overall order amount.
Promotional codes cannot be applied to shipping, for purchase of online gift cards, VAT or any other such duties.
THE SECRET BROW CLUB reserves the right to terminate or continue any promotions at its sole discretion.
THE SECRET BROW CLUB will not be held responsible for any incorrect entry of promotional codes and will not be accountable for incorrect charges or incorrect items ordered.
THE SECRET BROW CLUB has no obligation to advise the customer that incorrect or incomplete entry has taken place and is not required to return or exchange an item when this has occurred.
Please read over orders carefully before submitting.
Promotional items are only valid while stocks last. THE SECRET BROW CLUB will not provide constant checks on items that have sold out the website will update you as they do so.
If you have reason to exchange or return an item where a promotional code was attached, the promotional code (if expired) can not be reused for replacement or future orders.
A credit/refund will be applied for the promotional price charged only.