Terms of service
Welcome to The Secret Brow Club. These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing our website and/or purchasing from us, you agree to the following terms.
1. General Information
This website is operated by The Secret Brow Club Ltd.
Throughout the site, the terms “we”, “us” and “our” refer to The Secret Brow Club.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms and Conditions.
2. Eligibility
You must be at least 18 years old to purchase from The Secret Brow Club.
By purchasing from this website, you confirm that you are a trained beauty professional or enrolled in recognised professional training, and that you have the appropriate knowledge and experience to safely use professional cosmetic products.
By agreeing to these Terms, you confirm that you are legally capable of entering into binding contracts.
3. Products & Services
The Secret Brow Club is a professional only store supplying products intended for use by trained beauty professionals.
Professional products, including but not limited to tints, lamination systems, and henna products, must only be used by individuals with appropriate training. It is the customer’s responsibility to ensure products are used safely, correctly, and in line with industry standards.
4. Orders & Payments
By placing an order, you agree to provide accurate, complete, and up-to-date information.
We accept payments via secure checkout methods, including Klarna, Clearpay, major credit/debit cards, and other listed options.
If payment is declined or reversed, we reserve the right to cancel your order.
5. Shipping & Delivery
Please see our Shipping Policy for full details on delivery times, costs, and customs information.
Delivery times are estimates only and may be affected by external factors (e.g. courier delays, customs clearance).
6. Returns & Refunds
Please refer to our Refund Policy for details on returns, refunds, and exchanges.
7. Customs, Duties & Taxes
Customers outside the UK are responsible for any customs duties, taxes, or fees applied by their local authorities.
The Secret Brow Club has no control over these charges.
8. Intellectual Property
All content on this site (including text, logos, images, and graphics) is the property of The Secret Brow Club Ltd.
You may not copy, reproduce, or use our materials without express written permission.
9. Liability
The Secret Brow Club is not liable for any indirect, incidental, or consequential damages arising from the use of our products.
Professional products should be used according to industry standards and manufacturer instructions.
We are not responsible for issues arising from misuse, unauthorised use, or failure to follow aftercare advice.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Changes to Terms
We reserve the right to update, change, or replace any part of these Terms at any time. Updates will take effect once posted on this page.
Thank you for choosing The Secret Brow Club.
If you have any questions about these Terms, please contact us at:
hello@thesecretbrowclub.com
