Privacy policy

At The Secret Brow Club, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

When you interact with us, we may collect:

Personal details such as name, email address, billing and delivery address, and phone number
Payment details, processed securely via Shopify Payments, Klarna, Clearpay, PayPal, or other authorised providers
Order history, account details, and communication preferences
Technical data including IP address, browser type, device information, and operating system
Cookies and similar technologies (see Section 6)

2. How We Use Your Information

We use your information to:

Process and fulfil orders
Communicate order updates, shipping confirmations, and customer service responses
Send marketing communications where consent has been provided
Improve our website, services, and customer experience
Comply with legal, accounting, and regulatory obligations

3. Sharing Your Information

We respect your privacy and do not sell your personal data.

Your data may be shared with trusted third parties, including:

Service providers such as couriers and payment processors, for order fulfilment
Shopify, our e-commerce platform provider, which acts as a data processor
Regulatory or law enforcement authorities where legally required

All third parties are required to process personal data securely and in accordance with GDPR.

4. Marketing & Communication

You will only receive marketing emails if you have opted in through our website or at checkout.

You may withdraw consent at any time by using the unsubscribe link in our emails or by contacting us directly.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

Order and transaction records may be retained for tax, accounting, and legal compliance purposes.

6. Cookies

Our website uses cookies and similar technologies to:

Remember your preferences
Analyse website traffic and performance
Deliver personalised marketing where consent has been provided

You can manage or disable cookies through your browser settings.

7. Your Rights (GDPR)

If you are located in the UK or EU, you have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Restrict or object to processing of your data
Withdraw consent for marketing communications at any time
Request data portability where applicable

To exercise these rights, please contact 📧 hello@thesecretbrowclub.com.

8. Data Security

We use Shopify’s secure infrastructure, SSL encryption, and PCI-compliant payment gateways to protect your personal data.

Access to personal information is restricted to authorised personnel only.

9. International Orders

If you place an order from outside the UK, your personal data may be shared with international service providers such as couriers or customs authorities to fulfil delivery.